Refund Policy

Last Updated: 01 September 2025

This Refund Policy explains the process for requesting adjustments to Charges (as defined in the Terms and Conditions), requesting refunds, or submitting complaints relating to Charges for transportation services facilitated through the OberDrive platform.

OberDrive operates as a technology intermediary that connects users with independent third-party transportation providers (“Third-Party Providers”) who provide the transportation services.

1. Our Role as an Intermediary

OberDrive is a technology platform that connects you with independent Third-Party Providers. When you use the OberDrive platform, you receive transportation services directly from the applicable Third-Party Provider, not from OberDrive.

OberDrive facilitates payment of applicable Charges on behalf of the Third-Party Provider, acting solely as the Third-Party Provider’s limited payment collection agent. Payment of Charges in this manner is deemed equivalent to payment made directly by you to the Third-Party Provider.

For further details, please refer to Clause 4 (“Payment”) of the Terms and Conditions.

2.Requesting Adjustments to Charges from Third-Party Providers

You have the right to request a reduction or adjustment of Charges directly from the applicable Third-Party Providerat the time you receive the transportation services.

If a Third-Party Provider agrees to modify the Charges, OberDrive will process the adjustment accordingly, based on the Third-Party Provider’s request.

3.Submitting a Request or Complaint to OberDrive

If you are unable to resolve a payment-related issue directly with the Third-Party Provider, you may submit a request for an adjustment, a refund, or a complaint to OberDrive by contacting:

support@oberdrive.com

Such requests or complaints must be submitted within thirty (30) days of the transaction in question. Any submission made after this period may be reviewed solely at OberDrive’s discretion.

4.OberDrive Handling of Requests and Complaints

Subject to applicable law, OberDrive will review and address requests or complaints at its sole discretion, which may include, without limitation:

• taking no action.
• issuing account credits funded by OberDrive (for example, OberDrive Cash) as a goodwill adjustment, where permitted by law, offered in the applicable territory, and accepted by you expressly or implicitly through use; or
• refunding the applicable amount to the original payment method used for the transaction.

If the transaction was paid in cash, refunds can only be processed by bank transfer to a bank account nominated by you in the Kingdom of Morocco.

5.Finality

Except as expressly set out in this Refund Policy or required by applicable law, all Charges are final and non-refundable.