Privacy Policy
Last Updated: September 1st, 2024
WELCOME TO OBERDRIVE
Our Privacy Policy governs your visit to https://oberdrive.com and explains how we collect, safeguard, and disclose information that results from your use of our service. We use your data to provide and improve our service. By using the service, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our service to you.
TYPES OF DATA COLLECTED
THE INFORMATION WE COLLECT
When you use the OberDrive Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources, such as third-party services and optional programs in which you participate, which we may combine with other information we have about you.
Here are the types of information we collect about you:
A.INFORMATION YOU PROVIDE TO US
Account Registration
When you create an account with OberDrive, we collect the information you provide to us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional information with us for your rider profile, such as your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Driver Information
If you apply to be a driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as a Social Security number), driver’s license information, vehicle information, and car insurance information.
We collect the payment information you provide to us, including your bank routing numbers and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location.
We may need additional information from you at some point after you become a driver, including information to confirm your identity (such as a photo).
Ratings and Feedback
When you rate and provide feedback about riders or drivers, we collect all of the information you provide in your feedback.
Communications
When you contact us or when we contact you, we collect any information that you provide, including the contents of the messages or attachments you send to us.
B.INFORMATION WE COLLECT WHEN YOU USE THE OBERDRIVE PLATFORM
Location Information
Great rides start with an easy and accurate pickup. The OberDrive Platform collects location information (including GPS and Wi-Fi data) differently depending on your OberDrive app settings and device permissions, as well as whether you are using the platform as a rider or a driver.
Riders:
We collect your device’s precise location when you open and use the OberDrive app, including while the app is running in the background from the time you request a ride until it ends. OberDrive also always tracks the precise location of all vehicles.
Drivers:
We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location information for a limited time after you exit driver mode in order to detect ride incidents and continue collecting it until a reported or detected incident is no longer active.
Usage Information
We collect information about your use of the OberDrive Platform, including ride information such as the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the OberDrive Platform, including our apps and websites, the pages and content you view, and the dates and times of your use.
Device Information
We collect information about the devices you use to access the OberDrive Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
If you are a driver, we also collect mobile sensor data from your device, such as speed, direction, height, acceleration, deceleration, and other technical data.
Communications Between Riders and Drivers
We work with a third party to facilitate phone calls and text messages between riders and drivers without sharing either party’s actual phone number with the other. While we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages.
For security purposes, we may also monitor or record the contents of phone calls made through the OberDrive Platform, but we will always let you know before the call begins.
Address Book Contacts
You may set your device permissions to grant OberDrive access to your contact lists and direct OberDrive to access your contact list, for example, to help you refer friends to OberDrive, send emergency SOS alert notifications, and enable in-app wallet-to-wallet transactions. If you do this, we will access and store the names and contact information of the people in your address book.
COOKIES, ANALYTICS, AND THIRD-PARTY TECHNOLOGIES
We collect information through the use of “cookies,” tracking pixels, data analytics tools such as Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the OberDrive Platform and interact with OberDrive advertisements, to make your OberDrive experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences.
Cookies are small text files that web servers place on your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the OberDrive Platform.
You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the OberDrive Platform.
C.INFORMATION WE COLLECT FROM THIRD PARTIES
Third-Party Services
Third-party services provide us with information needed for core aspects of the OberDrive Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your OberDrive experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses.
We obtain the following information about you from these third-party services:
- Information to make the OberDrive Platform safer, such as background check information for drivers
- Information about your participation in third-party programs that provide insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information
- Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your OberDrive account
- Information about you provided by specific services, such as demographic and market segment information
Enterprise Programs
If you use OberDrive through your employer or another organization that participates in one of our OberDrive business enterprise programs, we will collect information about you from those parties, such as your name and contact information.
Concierge Service
Sometimes another business or entity may order an OberDrive ride for you. If an organization has ordered a ride for you using our concierge service, they will provide us with your contact information and the pickup and drop-off location of your ride.
Referral Programs
If someone refers you to OberDrive, we will collect information about you from that referral, including your name and contact information.
Other Users and Sources
Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example, as part of an investigation into an incident or to provide you support.
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Provide the OberDrive Platform
- Maintain the security and safety of the OberDrive Platform and its users
- Build and maintain the OberDrive community
- Provide customer support
- Improve the OberDrive Platform
- Respond to legal proceedings and obligations
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. To make the OberDrive Platform work, we may need to share your personal information with other users, third parties, and service providers.
HOW WE STORE AND PROTECT YOUR INFORMATION
We retain your information for as long as necessary to provide you and our other users the OberDrive Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations.
We take reasonable and appropriate measures designed to protect your personal information. However, no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
YOUR RIGHTS AND CHOICES REGARDING YOUR DATA
As explained more below and on our privacy homepage, OberDrive provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
Email Subscriptions
You can always unsubscribe from our commercial or promotional emails by clicking “Unsubscribe” in those messages. We will still send you transactional and relational emails about your use of the OberDrive Platform.
Push Notifications
You can opt out of receiving push notifications through your device settings. Please note that opting out may impact your use of the OberDrive Platform (such as receiving a notification that your ride has arrived).
Profile Information
You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information
You can prevent your device from sharing location information through your device’s system settings. If you do so, this may impact OberDrive’s ability to provide the full range of services.
Cookie Tracking
You can modify your cookie settings on your browser. If you delete or choose not to accept cookies, you may miss out on certain features of the OberDrive Platform.
Do Not Track
Your browser may offer a “Do Not Track” option. The OberDrive Platform does not currently support Do Not Track requests.
DELETING YOUR ACCOUNT
You may delete your account either directly from the OberDrive app or by sending us an email. Before deletion, OberDrive will ask you to verify your phone number. You may optionally provide a reason for deletion. Once the deletion request is submitted, your account will be permanently deleted.
To delete your account from the app:
- Go to Account / Profile
- Scroll down and tap Delete Account
- Follow the remaining steps in the app
To delete your account via email:
- Send an email to support@oberdrive.com with your account details
- Verify your phone number when contacted
SECURITY OF DATA
The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
CHILDREN’S PRIVACY
Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
COOKIES
OberDrive uses “Cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to personalize the content that you see on our website. Most web browsers can be set to disable cookies. However, if you disable cookies, you may not be able to access website functionality correctly or at all.
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YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you, or if you want it to be removed from our systems, please contact us at:
https://oberdrive.com/contact-us/
In certain circumstances, you have the following data protection rights:
- The right to access, update, or delete the information we have about you.
- The right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your Personal Data.
- The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your Personal Data.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
https://oberdrive.com/contact-us/